Unit 210 – Communication

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About Course

This knowledge unit provides learning in the development and continued maintenance of effective working relationships in the building services industry associated with work in dwellings, industrial and commercial premises and for private and contract type clients.

1. Know the members of the construction team and their role within the building services industry
2. Know how to apply information sources in the building services industry
3. Know how to communicate with others in the building services industry

Course Content

Unit 1 Site management team

  • Essential Downloads
    00:00
  • Site managment team 1
    00:11
  • Site managment team 2
    00:22
  • Site management team 3
    00:36
  • Site management team 4
    00:23
  • Site management team 5
    00:31
  • Site management team 6
    00:29
  • Site management team 7
    00:34
  • Site management team 8
    00:19
  • Site management team 9
    00:37
  • Site management team 10
    00:38
  • Site management team 11
    00:28
  • Site management team 12
    01:02
  • Site management team 13
    00:23
  • Site management team 14
    00:24
  • Site management team 15
    00:07

Unit 2 Construction team

Unit 3 Site visitors

Unit 4 Information Sources

Unit 5 Information in the work place

Unit 6 Customer information

Unit 7 Policies and procedures

Unit 8 Communication methods

Unit 9 Effective communication

Unit 10 Conflict resolution

Quiz

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