A Brief Overview

We want to assure our customers that we will never share or transfer your information to any third party for marketing or outreach purposes. The data you provide will solely be utilised by Elec Training for the purpose of your website usage and to communicate with you regarding any inquiries you may have.

At Elec Training, we are committed to ensuring the protection and preservation of your privacy while you visit elec.training (our Website) or engage in electronic communication with us. This privacy policy outlines how we handle any personal information you provide to us or that we gather from you during your time on this Website.

We may update this policy from time to time so please return and review this policy regularly.

1. Personal Information

1.1 When utilising the Website, particularly if you opt to reserve a course through it, you may furnish us with personal details, such as your name, address, date of birth, contact numbers (including mobile numbers), and email address.

1.2 Our commitment to safeguarding your privacy means that we will solely employ your personal information in compliance with relevant data protection laws, including the Data Protection Act 1998 and, once applicable, the General Data Protection Regulation.

1.3 The information we request from you is essential or advantageous for us to furnish you with access to the Website and manage any reservations you initiate. If you do not consent to us retaining this information about you, please refrain from submitting it.

1.4 If you are reserving a course on someone else’s behalf, you may also provide us with personal data about that individual. It is imperative that you secure that person’s consent before providing their personal details to us. By submitting this information to us, you confirm that you have obtained such consent.

1.5 According to the law, you possess the right to request a copy of your personal information, or to rectify or update it whenever you wish.


2. Uses Made Of The Information

2.1 We (along with our representatives) may employ your personal information for the following purposes:

2.1.1 Processing your booking, which includes authorizing payments, sending invoices, and delivering the course, as elaborated in our privacy notice mentioned above.

2.1.2 Ensuring that our Website is optimally displayed on your computer for your convenience.

2.1.3 If you have given consent, providing you with information about products and/or services that we believe may pique your interest, as well as conducting surveys or market research.

2.1.4 Informing you of any alterations to our Website or services.

2.1.5 Maintaining records and tracking your Website usage through cookies and log files.

2.2 If you prefer not to receive communications as outlined, you can opt out by indicating your preference when submitting email forms on the Website or by contacting us as detailed in paragraph 11.

2.3 By utilising our Website and supplying personal information, you grant us permission to utilise your personal information in the manner described in this privacy policy. You possess the right to retract this consent at any time, which can be done by contacting us. Please be aware, however, that withdrawing your consent will not affect any prior use of your personal information before the withdrawal.

3. Disclosure Of Your Information

You agree to us (and our representatives) revealing your personal information to third parties in the following circumstances:

3.1 In the event that we engage in the sale or acquisition of any business or assets, your personal data may be disclosed to the potential buyer or seller of said business or assets.

3.2 If we have an obligation to divulge or share your personal data to comply with legal requirements or to enforce other terms governing our relationship, or to safeguard the rights, assets, or safety of our customers, ourselves, or others. This may involve exchanging information with other companies and organizations for the purposes of preventing fraud and minimizing credit risk.

3.3 If we determine that such disclosure is necessary in connection with an investigation or complaint related to your use of the Website.

4. Providing Your Information To Third Parties

When you make a course reservation with us, it’s possible that we will share your personal information (or the personal information of the individual for whom you’ve made the booking) with third parties, including qualification providers. For additional details, please refer to our privacy notice.

5. Retention, Updating And Removal Of Your Personal Information

5.1 When you furnish us with personal information during your use of the Website, we may retain this information for various purposes, including:

5.1.1 Delivering the course to you or the individual on whose behalf you made the booking.

5.1.2 Streamlining your future interactions with the Website.

5.1.3 Sending you information about products and/or services we believe may be of interest to you or conducting surveys or market research if you have provided consent.

5.1.4 Maintaining records.

5.1.5 Exercising our rights.

5.2 The duration for which we keep your personal information will vary based on the type of information and the purpose for which it was provided. However, in some instances, personal information may be retained for an extended period. For example, personal information required for legal purposes is typically retained for at least six years in accordance with standard commercial practices and regulatory requirements.

5.3 It is your responsibility to ensure that the personal information we have about you remains accurate and up-to-date, and you should review it regularly. If you need any changes made to the information we hold about you, please contact us using the details provided in paragraph 11. We will, where appropriate, update the relevant personal information for you.

5.4 Under certain circumstances, you may have the right to request the deletion of your personal information that we hold. To make such a request, please contact us, providing comprehensive details of the personal information you want to be erased and the reasons for your request. Upon receipt, we will assess all requests and inform you whether we can fulfill your request.

5.5 It’s important to note that the deletion of personal information we hold about you may impact our ability to provide the Website (including any course you have booked).

5.6 We may transfer the personal information we collect from you to locations outside the European Economic Area (EEA) for processing and storage, including by staff working for us or one of our suppliers located outside the EEA. The countries where your personal information is transferred may offer a lower level of protection for personal information compared to EEA countries. By submitting your personal information to us, you consent to us transferring your personal information in this manner.

6. Cookies

Certain sections of the Website utilise “cookies.” A cookie is a small data file that some websites store on your computer’s hard drive when you visit them. Cookies can contain information like your user ID and the pages you’ve viewed. The only personal information a cookie may contain is data you have personally provided. Please refer to our cookie policy for more details.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. Log Files

7.1 Like most websites, our Website logs various visitor information, including internet protocol (IP) addresses, browser types, internet service provider (ISP) details, referring/exit pages, and date/time stamps.

7.2 We may employ this information to analyze trends, manage the Website, track your movement within the Website, and gather general demographic data. However, we do not associate this information with personally identifiable data.

8. Security

8.1 The Website incorporates numerous security measures to safeguard against the loss, misuse, and alteration of information under our control, such as passwords and firewalls. Any personal information provided to us is stored on our secure servers, and data submitted to our Website is transmitted using Secure Socket Layer technology.

8.2 Nevertheless, we cannot guarantee that these measures are or will remain foolproof. Nonetheless, we take data security seriously and will make reasonable efforts to preserve the integrity of the information you provide.

9. Links to Other Websites

Our Website may occasionally include links to other websites. If you follow a link to any of these websites, please note that they have their own privacy policies, and we do not accept any responsibility or liability for these policies. Prior to submitting any personal data to these websites, please review their policies.

10. Concerns and Complaints

10.1 In the unlikely event that you have concerns regarding the use of your personal information, please contact us. This includes situations where you wish to request rectification or erasure of your personal information, impose restrictions on how we use your personal information, or object to a specific use.

10.2 Complaints about our handling of your personal information will be handled according to our complaints handling procedure. Initially, we will review your complaint and respond within 28 days. If you are dissatisfied with this response, you may request escalation, at which point a senior member of our team will review both your complaint and the initial response and provide a further response within 28 days of your escalation request.

10.3 If we are unable to resolve your complaint, you have the option to lodge a complaint with the Information Commissioner’s Office. For more information, please visit: https://ico.org.uk/your-data-matters/raising-concerns/.

11. Contacting Us

If you need to get in touch with us regarding this policy or any matters related to the personal information we hold about you, you can reach us at Thomas St, Wolverhampton WV2 4BY, United Kingdom, or via email at enquiry@elec.training.

12. Additional Information

12.1 We hope that the content of this privacy policy addresses any inquiries you may have about the personal information we may have about you and how we use it. Nevertheless, if you have further questions, comments, or requests, please contact us.

12.2 While this privacy policy provides a general overview of your legal rights concerning personal information, this is a complex legal area. For more information about your legal rights, please visit the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

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